Shipping Policy

Processing time

We prepare orders within 1–3 business days. Orders placed on weekends or holidays are processed on the next business day.

Delivery time

Typical delivery time is 4–11 business days from placing the order. During peak periods (e.g., Black Friday, Holidays), delivery may take a few days longer.

Delivery cost

Orders from 199 PLN: free delivery.
Orders below 199 PLN: the delivery cost is displayed in the cart before you pay.

Shipping from suppliers

We work with suppliers who ship products directly to you. If you order several different products, they may arrive in separate packages and on different days. You do not pay for additional packages.

Shipment tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. Information in the carrier's system may not appear until 2–3 days after shipment. More information is available on the Order Tracking page.

Delays and lost packages

If more than 14 business days have passed since shipment and your package has not arrived, please write to us at: frost.lab10@gmail.com. We will check the status with the carrier, and if the package is lost, we will reship it or refund your money.