FAQs

Frequently Asked Questions

Orders and delivery

How long does delivery take?
Usually 4–11 business days from placing your order. During peak periods (Black Friday, Holidays), it may take a few days longer.

How much does delivery cost?
Delivery is free for orders over 199 PLN. For orders below this amount, you will see the shipping cost in your cart before you pay.

Where do you ship from?
We work with suppliers who ship orders directly to you. [COMPLETE: from which countries/warehouses your suppliers ship.]

Can I order multiple products at once?
Yes. Just remember that different products may arrive in separate packages and on different days.

Tracking your package

How can I check where my package is?
Once your order has shipped, you will receive an email with a tracking number and a link. You can also find the status on our Order Tracking page.

The tracking number is not working. What should I do?
Package information may take 2–3 days to appear in the carrier's system after shipment. If nothing is visible after this time, please contact us.

Payments

How can I pay?
BLIK, credit/debit card, or instant bank transfer. All payments are encrypted.

Returns and complaints

Can I return a product?
Yes, you have 30 days from receiving your package. Details can be found in our Refund Policy.

The product arrived damaged. What should I do?
Take a photo of the product and the packaging and email us as soon as possible. We will send a replacement or provide a refund.

Products

How do I choose the right size?
Most of our masks and balaclavas are one-size-fits-all. If a product has specific sizes, you will find them in the description on the product page.

Will the product look like it does in the picture?
Yes, we strive to ensure that our photos reflect the product as accurately as possible. Colors may vary slightly depending on your screen.